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Shipping & Returns

Domestic: Your order usually ships within 24 hours of cleared payment, Monday - Friday, except for postal holidays. We will inform you via e-mail when your package is shipped and supply you with a tracking number.
  • International: Items sent First Class International do not have a tracking number. In this case we will provide you with the Customs Label Number. Please be advised that although most packages clear Customs in your country in a reasonable time, some packages do get held up and take a bit longer. This is totally out of our control. Please advise us if your package is overdue (30 days from date of shipment) and we will see if we can trace it for you, but in most cases it will arrive shortly.
  • Customs fees and duties, which may be assessed by your country's Customs Service, are solely the customer's responsibility.
  • Insurance - Domestic and International: We insure all packages, both Domestic and International, at our expense.
      Lost or damaged Packages

      In the unlikely event your package does not arrive or is damaged in transit, we will provide you with an insurance claim form which you agree to fill out, sign and return to us for submission to our insurance provider. In some cases damaged items will have to be returned to us, so please do not discard anything, including original packaging, until we advise you that it is alright to do so.
      Once we have received the signed claim form (and damaged item(s) if needed for the claim to be paid), we will issue you a full refund of your purchase price plus shipping costs. Domestic claims cannot be started until 30 days after shipped date. for International claims, the time frame is 45 days from time of shipment.
    • Returns and Refunds
      Please be aware that most of our items are Vintage, not New. Small imperfections are to be expected.
      Although it is not unheard of to find a similar or like garment elsewhere occasionally, we usually do not have another in the same style, color or size. For us, they are one-of-a-kind, therefore an exchange is not possible.
      However, if you are not happy with your purchase, we gladly accept returns (*exceptions noted below). Please follow these simple guidelines:
      • Kindly let us know immediately via e-mail that you will be returning the item.
      • The item must be returned to us, undamaged, exactly as it originally was sent to you.
      • Place the item in its original or similar packaging and insure for its full value. Important! Do NOT upgrade the shipping method - if your item was sent USPS First Class Mail do not return it via USPS Priority Mail. Doing so will be at your own expense.
      • The item must arrive back to us within 10 business days of original shipment date and all returned items are subject to a 15% restocking fee.
      • Returns received between 11 and 30 days after original ship date will incur a restocking fee of 35%.
      • We do not accept returns on purchases after 30 days of original ship date.
      • Shipping, handling and insurance on returned merchandise is non-refundable unless an item was misrepresented.
      • *Exceptions: We are sorry but due to health and hygienic reasons, absolutely no returns are accepted for undergarments with a gusset, ie. panties, closed bottom girdles, all-in-ones, etc.